7ezb Privacy Policy – How We Protect Your Data

1. Introduction

7ezb ("we", "us", "our") is committed to protecting the privacy of every player who uses the 7ezb platform at 7ezb.net. This Privacy Policy explains how we collect, use, store and share personal data when you register an account, make a deposit, play games or contact our support team.

This policy applies to all users of the 7ezb platform, including players based in Bangladesh and any other permitted jurisdiction. By registering at 7ezb, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here.

If you have any questions about how 7ezb handles your data, you can contact our support team at any time. Details are provided at the end of this policy. We take every privacy concern seriously and aim to respond to all queries within 48 hours.

2. Data We Collect

7ezb collects personal data in two ways: information you provide directly when using the platform, and data collected automatically as you interact with the site. Below is a breakdown of both categories.

Data Type	Examples	How Collected
Identity Data	Full name, date of birth, NID number	Registration form, KYC verification
Contact Data	Mobile number, email address	Registration form, account settings
Financial Data	bKash/Nagad/Rocket account number, transaction history	Deposit and withdrawal forms
Technical Data	IP address, device type, browser, OS	Automatically on site visit
Usage Data	Games played, session duration, bet history	Automatically during gameplay
Communications Data	Support chat logs, email correspondence	When you contact 7ezb support

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required for identity verification under applicable regulations.

3. How We Use Your Data

7ezb uses the personal data we collect for the following purposes. We only process data where we have a valid legal basis to do so, as described in Section 4.

• Account management: To create, maintain and secure your 7ezb player account.
• Payment processing: To process deposits and withdrawals via bKash, Nagad and Rocket accurately and securely.
• Identity verification: To confirm your age and identity in line with our legal obligations and to prevent underage gambling.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering and other prohibited conduct on the platform.
• Customer support: To respond to your queries, complaints and account-related requests.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools where necessary to protect player welfare.
• Platform improvement: To analyse usage patterns and improve the performance, security and features of the 7ezb platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Communications: To send you account notifications, security alerts and, where you have opted in, promotional offers from 7ezb.

7ezb does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how your data is being used, contact our support team directly.

4. Legal Basis for Processing

Every time 7ezb processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations under the player agreement, including managing your account and processing payments.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing is necessary for 7ezb's legitimate business interests, such as fraud prevention, platform security and improving our services, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, to send promotional communications — you can withdraw that consent at any time by contacting support or updating your account preferences.

5. Data Sharing

7ezb does not sell, rent or trade your personal data to any third party. We share data only in the following limited circumstances:

• Payment processors: We share financial data with bKash, Nagad and Rocket solely to process your transactions. These providers are bound by their own privacy obligations.
• Identity verification providers: Where required, we may share identity documents with licensed KYC verification services to confirm your identity.
• Legal authorities: We may disclose data to law enforcement, regulatory bodies or courts where required by law or in response to a valid legal request.
• Platform service providers: We work with trusted technology partners who help us operate the platform. These partners process data only on our instructions and are contractually prohibited from using it for their own purposes.

6. Cookies and Tracking

7ezb uses cookies and similar technologies to keep the platform running smoothly. Cookies are small text files stored on your device when you visit the site. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Performance cookies: Used to collect anonymous data about how players use the platform, such as which pages are visited most often. This helps us identify and fix performance issues.
• Preference cookies: Used to remember your settings, such as language preference and display options, so you do not have to re-enter them on each visit.

7ezb does not use advertising cookies or third-party tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the platform.

7. Data Retention

7ezb retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure to meet anti-money laundering and regulatory requirements.
• Transaction records are retained for a minimum of 5 years from the date of each transaction.
• Support communications are retained for 2 years from the date of the last interaction.
• Technical and usage data is retained for 12 months and then anonymised or deleted.

Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Your Data Rights

As a 7ezb player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

• Right of access: You can request a copy of all personal data 7ezb holds about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data held on your account.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to pause processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your data in a structured, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

9. Children's Privacy

The 7ezb platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account at 7ezb, please contact our support team immediately. We will investigate and close the account without delay, and any associated data will be deleted.

7ezb uses age verification checks during registration and may request identity documents to confirm a player's age at any point. Accounts where age cannot be confirmed will be suspended until verification is complete.

10. Security Measures

7ezb takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• OTP verification required for login and all withdrawal requests.
• Restricted access controls ensuring only authorised staff can access personal data, on a need-to-know basis.
• Regular security audits and penetration testing of the platform infrastructure.
• Segregated player funds held separately from 7ezb operational accounts.
• Incident response procedures in place to detect, report and respond to any data breach within 72 hours.

While we take every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential. If you suspect your account has been compromised, contact 7ezb support immediately.

11. Updates to This Policy

7ezb may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify registered players via their registered mobile number or email address at least 7 days before the changes take effect. The updated policy will always be available on this page with a revised "Last Updated" date.

Your continued use of the 7ezb platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 7ezb handles your personal data, please get in touch with our support team. We take every privacy concern seriously and will respond promptly.

• Email: [email protected]
• Support Hours: 24/7, every day of the year
• Response Time: Privacy requests responded to within 30 days